Privacy policy

Privacy Policy

Last updated: May 6, 2026

This Privacy Policy describes how Stoopless ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from stoopless.co (the "Site"). By using the Site, you agree to the practices described below.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device and your interaction with the Site. We may also collect personal information you provide to us during the checkout process or when contacting us.

Information you provide directly:
- Name, billing address, shipping address
- Email address and phone number
- Payment information (processed securely by our payment processors)
- Order history and purchase preferences
- Communications you send us (support requests, feedback)

Information collected automatically:
- IP address and approximate location
- Browser type, operating system, and device information
- Pages viewed, time spent, and referring website
- Cookies and similar tracking technologies

2. How We Use Your Information

We use the personal information we collect to:
- Process and fulfill your orders, including shipping and payment
- Send you transactional emails (order confirmations, shipping updates, returns)
- Provide customer support and respond to your inquiries
- Send marketing communications (only with your consent, where required)
- Detect and prevent fraud, abuse, or unauthorized access
- Improve our Site, products, and customer experience
- Comply with applicable legal obligations

3. Sharing Your Information

We do not sell your personal information. We share information only with trusted third parties who help us operate the business:
- Shopify Inc., our e-commerce platform provider
- Payment processors (such as Shopify Payments, PayPal) for secure transaction handling
- Fulfillment and shipping partners to deliver your order
- Marketing and analytics providers (such as Meta, Google Analytics) to measure performance and serve relevant ads
- Email service providers to send transactional and marketing communications
- Government authorities or legal entities when required by law

All third parties we work with are obligated to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:
- Remember your preferences and cart contents
- Analyze Site traffic and performance
- Deliver personalized advertising on platforms like Facebook and Instagram
- Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:
- Right to access the personal data we hold about you
- Right to correct inaccurate or incomplete data
- Right to delete your personal data (subject to legal exceptions)
- Right to object to certain processing activities
- Right to data portability
- Right to withdraw consent at any time

If you are a resident of the European Economic Area (EEA), United Kingdom, or California, additional rights may apply under GDPR or CCPA. To exercise any of these rights, contact us at contact@stoopless.co.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, accounting, legal compliance, and dispute resolution. When information is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States and other regions where our service providers operate. We take appropriate safeguards to protect your data in accordance with applicable laws.

8. Children's Privacy

The Site is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at contact@stoopless.co so we can delete it.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at contact@stoopless.co.